Resume

Inherited a downstream design organization with limited influence and rebuilt it into a strategic Product Experience team that executive leadership now relies on to identify business opportunities, validate decisions with customer evidence, and align Product, Design, and Engineering around measurable outcomes.

Built and led a team of versatile Product Experience designers who each operate across research, content, accessibility, and design, while increasingly fluent in AI-assisted workflows as a core part of how they work. Promoted team members into senior and management roles by creating accountable role performance expectations, while maintaining exceptional retention. Unified experience strategy across six digital health products serving patients, clinicians, employers, and administrators, establishing enterprise governance, shared interaction and accessibility standards, content guidelines, and a scalable design system. Replaced opinion-driven product debates with evidence-based opportunity assessments grounded in customer research and rapid experimentation — building the executive confidence that now drives product investment decisions. Partnered to build our analytics platform strategy, establishing the measurement framework connecting Product Experience to the business — usability, design quality, accessibility, and innovation metrics that now inform roadmap prioritization and business planning directly.

Partner vendors: Oura · Anthropic · Welldoc · Validic · Know Your Lemons · Omada · Surescripts · DermOnCall · DocHealth

• —Digital growth: 5% increase in patient authentication, generating 35,000+ additional booked visits annually and approximately $3–4M+ in incremental revenue.
• —Patient experience: Increased annual patient utilization by 100,000+ through optimized scheduling improvements, generating $8–10M+ in annual revenue, and increasing customer NPS scores by 2%.
• —Enterprise AI & rebrand: Leveraged AI and a code-connected design system to deliver a six-application enterprise rebrand while avoiding approximately $3M in projected development investment.
• —Business growth: Designed new Primary Care Condition Management, Urgent Care Asynchronous, and Behavioral Health experiences adding $3.5M in annual revenue.
• —Provider experience: Reduced provider documentation time 25% with AI scribe, chart summary, and improved Behavioral Health billing accuracy 35% through AI-assisted documentation review.
• —Accessibility: Embedded accessibility into the SDLC, achieving VPAT compliance within 6 months, while reducing organizational and legal risk.

Recruited as Head of Product to build a newly formed Innovation & R&D organization, managing an annual $18M healthcare portfolio. Charged with transforming custom, client-funded solutions into scalable, vendor-agnostic commercial healthcare products that integrated directly into clients' existing EHRs, improved patient outcomes, and sold across Leidos's client base rather than rebuilt for each engagement. Advised executive leadership on product strategy, technology investments, build-versus-buy decisions, and organizational operating models.

Delivered innovative products across care management, referral management, care coordination, analytics, omnichannel engagement, patient scheduling, and remote patient monitoring — modernizing the organization's Product Management and User-Centered Design practices, including portfolio planning, roadmap development, and customer-centered discovery, to build a repeatable pipeline for commercial viability.

Partner vendor: Nuance Healthcare (acquired by Microsoft)

Led experience design strategy for a $10M AI-enabled cancer research and population health platform supporting the University of New Mexico Comprehensive Cancer Center. Unified product strategy, customer discovery, data visualization, UX design, and AI-enabled analytics into a single product vision that improved research capabilities and patient outcomes.

Led product management for patient healthcare experiences on VA.gov, partnering with Veterans, clinicians, and government stakeholders to deliver accessible, user-centered digital services at national scale. Championed outcome-driven product planning, customer research, and agile continuous improvement across the Veteran healthcare experience.

After 14 years building Cerner's Experience Design practice, R&D institute, and Consumer Engagements, I stepped back into hands-on design and product work by choice — sharpening my craft before returning to build and lead a new organization from the ground up at Leidos.

Served as the direct engagement partner to six strategic health systems' C-suite, collaborating with their product teams to shape and build custom digital front doors — patient and member portals — that reflected each system's brand and consumer experience while staying integrated to the core EHR.

To evolve platform capabilities beyond what existed, I led product and design strategy — prioritizing new workflow and integration capabilities through a continuous release model — while advising clients and third-party vendor teams on technical, design, and usability standards to ensure a cohesive platform experience.

Owned the vision and complexity of integrating multiple third-party vendors — both client-preferred partners and Cerner's existing vendor ecosystem — into a single, seamless patient experience, ensuring each embedded workflow felt like a native part of the health system's platform rather than a bolted-on tool. Led creation of the product's pricing model and capability "menu," enabling clients to configure their own digital experience and platform options.

Clients: Intermountain Health · Dignity Health · Boston Children's · Atrium Health · Baptist Health · Inspira Health

Partner vendors: Kyrus · Amwell · Getwell · Experian · Simple · Validic · Livongo · Ideal Life · Healthwise

Transitioned from Experience Design leadership into Product Strategy and Innovation, leading an annual $2M Population Health Innovation partnership focused on commercializing new healthcare solutions through research, rapid experimentation, and customer validation. Built multidisciplinary teams working alongside clinicians, researchers, government agencies, academic institutions, and healthcare executives to identify unmet needs, validate opportunities, and transform successful innovations into scalable Cerner products.

Partnered with the Vancouver Island Health Authority CTO and CMIO on IHealth, their Cerner-based EHR implementation, leading clinician workflow optimization and user shadowing to surface build gaps and unmet feature needs during critical rollout challenges.

Built Cerner's enterprise User Experience and Human Factors organization from 5–50+ designers before Experience Design was widely established across healthcare technology. Introduced User-Centered Design methodologies into an engineering-driven development culture while building multidisciplinary teams of interaction designers, visual designers, and researchers that supported nearly every clinical and business solution across the enterprise.

Established enterprise UX standards, accessibility practices, design systems, research methodologies, and governance that became the foundation for scalable product development while gaining deep healthcare expertise across clinical workflows, provider experiences, patient engagement, and enterprise healthcare operations.

As a contract engagement, led the product design and discovery for the redesign of the Missouri Department of Labor's employment website — enabling residents to apply for unemployment benefits online — from user flows and information architecture through wireframe-to-hi-fidelity prototyping, partnering with the product owner on requirements and scope. Owned UI/UX specifications and design systems, ensuring accessibility (508/WCAG) compliance and building reusable component templates for design consistency across the dev team.